Talent.com
Customer Service Specialist
Customer Service SpecialistClarity Recruiting • New York, NY, US
Customer Service Specialist

Customer Service Specialist

Clarity Recruiting • New York, NY, US
5 days ago
Job type
  • Full-time
  • Permanent
Job description

Customer Experience Specialists (CXS) neededto join a mission-driven team at the intersection of technology and healthcare.

Key Details

  • Start Date : November 18, 2025
  • Rate : $38 / hr temp, ideally converting to a permanent employee after 16+ weeks at 80K
  • Schedule : Monday–Friday, full-time during standard ET business hours
  • Location : 100% remote

About the Role

As a Customer Experience Specialist, you'll serve as a subject matter expert handling escalated customer inquiries related to digital health products and insurance. You'll take ownership of complex cases, collaborate cross-functionally to resolve issues, and play a critical role in improving workflows and customer satisfaction.

Responsibilities

  • Resolve higher level support tickets requiring deeper product or insurance knowledge
  • Act as an escalation point for Customer Experience Associates
  • Partner with leadership to identify recurring issues and recommend process improvements
  • Maintain subject matter expertise in insurance processes and product workflows
  • Ensure accurate documentation and seamless handoffs for each case
  • Must-Have Experience

  • 2+ years in customer support or CX, with escalation experience
  • Previous experience MUST be in healthcare (ideally healthtech), fintech, or start-up
  • Experience supporting customers in live channels (chat or phone) and email
  • Strong multitasking, queue management, and triage skills
  • Clear, empathetic communication with strong de-escalation ability
  • Comfort navigating complex workflows and ambiguous cases
  • Nice-to-Haves

  • Familiarity with automation or AI-assisted support tools
  • Prior peer coaching or subject matter expertise within a support team
  • This is a great opportunity to build expertise in digital health while helping expand access to quality mental health care.

    Create a job alert for this search

    Customer Service Specialist • New York, NY, US

    Related jobs
    Customer Service Specialist

    Customer Service Specialist

    VirtualVocations • Flushing, New York, United States
    Full-time
    A company is looking for a Specialist Customer Service.Key Responsibilities Enters and processes accurate and timely orders utilizing EDI and order requirements Ensures accurate entry by underst...Show more
    Last updated: 30+ days ago • Promoted
    Store Customer Service Specialist

    Store Customer Service Specialist

    Sherwin Williams • Middletown, NJ, US
    Full-time
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...Show more
    Last updated: 5 days ago • Promoted
    Customer Operations Specialist

    Customer Operations Specialist

    VirtualVocations • Jamaica, New York, United States
    Full-time
    A company is looking for a Customer Operations Specialist to manage user access and enhance AI-driven outreach.Key Responsibilities Create, update, and troubleshoot partner and user access across...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Specialist

    Client Services Specialist

    VirtualVocations • Paterson, New Jersey, United States
    Full-time
    A company is looking for a Client Services Specialist I.Key Responsibilities : Respond to client e-mail support tickets, addressing various concerns Utilize online systems and support tools to re...Show more
    Last updated: 30+ days ago • Promoted
    Customer Experience Specialist

    Customer Experience Specialist

    Robert Half • Parsippany, NJ, US
    Permanent
    We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey.In this role, you will play a pivotal part in ensuring exceptional service for our customers by managi...Show more
    Last updated: 10 days ago • Promoted
    Service Desk Specialist

    Service Desk Specialist

    Harvey Nash • Matawan, NJ, United States
    Full-time
    Service Desk & IT Retail Field Manager.Location : Matawan, NJ (On-site).US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b...Show more
    Last updated: 1 day ago • Promoted
    Patient Advocate Specialist

    Patient Advocate Specialist

    VirtualVocations • Paterson, New Jersey, United States
    Full-time
    A company is looking for a Patient Advocate Specialist to assist patients in resolving account balances for medical services by determining their eligibility for assistance programs.Key Responsibil...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Integrated Power Services • Clifton, NJ, US
    Full-time
    IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. We are looking for a Custom...Show more
    Last updated: 9 hours ago • New!
    Freelance Consumer Feedback Specialist (Hiring Immediately)

    Freelance Consumer Feedback Specialist (Hiring Immediately)

    Earn Haus • South River, New Jersey, US
    Full-time +2
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 19 days ago • Promoted
    Pricing Customer Service

    Pricing Customer Service

    Wegmans Food Markets • HARRISON, New York, United States
    Part-time
    Morning, Afternoon (Includes Weekends).EARN A BONUS UP TO $500! Hiring immediately!.As a pricing coordinator you will maintain the overall pricing integrity within our stores.Your attention to deta...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocations • Jamaica, New York, United States
    Full-time
    A company is looking for a Specialist, Customer Success.Key Responsibilities Manage a portfolio of mid-market Expert Medical Opinion clients as the primary point of contact Monitor client engage...Show more
    Last updated: 30+ days ago • Promoted
    Customer Onboarding Specialist

    Customer Onboarding Specialist

    VirtualVocations • Paterson, New Jersey, United States
    Full-time
    A company is looking for a Customer Onboarding Specialist I to manage the onboarding process for new Employee Benefits customers. Key Responsibilities Gathering and submitting sold case informatio...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Specialist II

    Client Services Specialist II

    VirtualVocations • Paterson, New Jersey, United States
    Full-time
    A company is looking for a Client Services Specialist II for the overnight shift.Key Responsibilities : Respond to client support requests via email, chat, and phone, addressing various concerns ...Show more
    Last updated: 30+ days ago • Promoted
    Remote Consumer Feedback Specialist (Hiring Immediately)

    Remote Consumer Feedback Specialist (Hiring Immediately)

    Earn Haus • Sayreville, New Jersey, US
    Remote
    Full-time +2
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 19 days ago • Promoted
    Customer Service and Logistics Specialist

    Customer Service and Logistics Specialist

    Quanta US • New York, NY, United States
    Full-time
    Italian premium food manufacturer.Logistics & Customer Service Specialist.The ideal candidate will be responsible for managing order processing, coordinating logistics operations, and ensuring exce...Show more
    Last updated: 1 day ago • Promoted
    Service Desk Specialist (Matawan)

    Service Desk Specialist (Matawan)

    Harvey Nash • Matawan, NJ, US
    Part-time
    Service Desk & IT Retail Field Manager.Location : Matawan, NJ (On-site).US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b...Show more
    Last updated: 23 hours ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    VirtualVocations • Yonkers, New York, United States
    Full-time
    A company is looking for a Customer Support Representative to assist customers during Australian business hours.Key Responsibilities Responding to chat / email messages from existing customers Hel...Show more
    Last updated: 30+ days ago • Promoted
    Customer Care Specialist

    Customer Care Specialist

    TEKsystems • Farmingdale, NJ, US
    Full-time
    Wall Township, NJ (Office-based within a distribution center).Monday–Friday, 8 : 30 AM – 5 : 00 PM (30-minute lunch).Small, collaborative team with cross-departmental interaction.We’r...Show more
    Last updated: 30+ days ago • Promoted
    Junior Customer Engagement Specialist

    Junior Customer Engagement Specialist

    Atomic Promotions • Yonkers, NY, US
    Full-time
    Forge Connections, Elevate Experiences : Become a Junior Customer Engagement Specialist at Atomic Promotions Inc.Yonkers, drives direct outreach for top telecom brands. As the team behind Verizon, we...Show more
    Last updated: 4 days ago • Promoted
    Customer Centricity Lead

    Customer Centricity Lead

    VirtualVocations • Paterson, New Jersey, United States
    Full-time
    Manager, Customer Centricity - Business Cards & Payments (Remote).Key Responsibilities Partner with teams across BC&P to deliver on strategic roadmaps and ensure timely project execution Drive i...Show more
    Last updated: 3 days ago • Promoted