Server

Job Description

Job Description

The Server is responsible for ensuring that every guest that dines with The Cake Bake Shop has “a magical and one of a kind experience” that will keep them coming back again and again. Servers must have a deep knowledge about Cake Bake Shop products to explain any ingredients, allergen warnings, and dietary restrictions; participate in suggestive selling and deliver all food and drinks to guests within the dining room.

Server Responsibilities – Tip-Producing Tasks

Greet guests warmly and provide an elevated, polished dining experience.

Take and enter food and beverage orders directly into Toast POS accurately and efficiently.

Deliver food, beverages, and desserts to guests in assigned sections.

Engage guests in professional, brand-aligned conversation; use formal language and “on brand” phrasing.

Make menu recommendations and perform suggestive selling.

Monitor guest satisfaction, respond to requests promptly, and resolve issues immediately.

Process payments, provide receipts, and thank guests for visiting.

Maintain awareness of allergen and dietary accommodations.

Communicate guest needs, service issues, or concerns to management immediately.

Maintain a polished and clean uniform consistent with company standards.

Adhere to all Steps of Service : greeting, timing, glitter, offerings, celebrations, and retail engagement.

Sidework Responsibilities – Tip-Supporting Tasks

All tip-supporting tasks are secondary to tip-producing service and must be time-limited.

These activities directly support guest service but are not tip-producing on their own.

Stock and prepare coffee, tea, milk, cream, bottled beverages, condiments, and garnishes.

Brew coffee and tea; cut fruit (lemons, limes) for beverage service.

Clean soda machines, espresso equipment, and server stations.

Wash and polish glassware, silverware, and utensils used for guest service.

Set and reset tables; align chairs; fold napkins; replenish table settings.

Wipe tables, chairs, booths, and condiment areas.

Restock to-go packaging, napkins, and service items.

Dust décor, wipe down display surfaces, and plug in decorative LED lamps.

Maintain cleanliness and readiness of the service area throughout the shift.

Perform limited sweeping or spot mopping within the immediate service area.

Excluded Tasks (Non-Tipped Work)

The following activities are not part of the tipped occupation. If assigned, they will be treated and compensated as a separate, non-tipped position at the full applicable minimum wage :

Deep cleaning (e.g., scrubbing floors, walls, hoods, or restrooms).

Dishwashing or back-of-house prep unrelated to immediate guest service.

Marketing, administrative, or clerical work.

Any maintenance or event setup not directly related to guest dining service.

Timekeeping and Pay

Servers must accurately record all hours worked through the timekeeping system.

All time spent on non-tip-producing or non-tip-supporting tasks must be recorded separately and paid at the full minimum wage without tip credit.

Off-the-clock work is strictly prohibited.

Manager approval is required for any extended sidework or shift extensions.

The Company takes a tip credit toward meeting minimum wage for hours worked in the tipped occupation, consistent with federal and state law.

Servers may participate in an approved tip pool, subject to the Company’s tip pooling policy.

Servers are paid overtime at the applicable regular rate, with the correct tip credit applied for straight-time hours as required by law.

Position Requirements

Prior experience in fine dining or upscale service strongly preferred.

Excellent communication and customer service skills.

Ability to multitask and work efficiently in a fast-paced environment.

Professional appearance and adherence to company grooming standards.

Accuracy when handling money and operating a point-of-sale system.

Ability to stand, walk, and carry trays for extended periods.

Other Duties

This job description is intended to describe the general requirements of the position. Management may assign additional related duties within compliance standards.