Customer Liaison - HNS Recovery
Hide And Seek Recovery IncPlano, TX, United States2 days ago
Job type
- Full-time
Job descriptionTrack down vehicles and owners using premium data tools, LPR hits, court records, and other electronic means. Coordinate with recovery agents, lenders, and insurers to close repossessions smoothly. Document investigative findings, manage case timelines, and keep all stakeholders updated. Ensure full compliance with federal, state, and local regulations for sensitive data handling. Professionally handle live chat, phone, and email requests from consumers. Book and manage appointments for vehicle redemptions and personal property pickups. Inform consumers of redemption fees, property inventory requirements, and scheduling policies. Provide quick, accurate responses to consumer questions about services, bookings, or account issues. Maintain a calm, professional, and empathetic tone-even under pressure. Build and maintain strong relationships with clients, vendors, and consumers. Accurately process case updates (opens, holds, closes) in multiple client portals. Handle queue management, condition reports, inventory lists, and impounds / voluntary assignments. Identify opportunities for process improvement that enhance the customer experience. Support special projects and team initiatives as needed. Experience : 2-5+ years in customer service, investigative research, collections, or similar role. Communication : Clear, confident communicator in both written and verbal form. Tech Skills : Proficiency with Microsoft Office (Excel, Teams, Outlook) and comfort with chat software. Typing Speed : 50+ WPM with high accuracy. Bilingual : Spanish / English required for consumer support. Mindset : Detail-oriented, self-starter, proactive, with strong decision-making skills. Professionalism : Reliable, punctual, calm under stress, and committed to compliance. Requirements : 22+, reliable transportation, pass background check & drug screen. Pay : Starting at $18+ per hr. DOE, with performance-based growth opportunities. Schedule : Full-time, on-site in Plano, TX. Benefits (after 180 days unless noted) : 5 days paid sick leave 5 paid holidays 3 days bereavement leave Medical / Dental / Vision coverage 401(k) with 5% company match (after 1 year) CARS Certification & ongoing training
Customer Liaison - HNS Recovery (Plano, TX)
About Us
HNS Recovery is a family-owned powerhouse in the collateral recovery industry, growing 25%+ year-over-year. We're rewriting the rules of repossession with disruptive solutions, a family-driven culture, and relentless focus on compliance and consumer care. As we expand our Plano, TX command center, we're looking for a sharp, dedicated Customer Liaison who can bridge investigative research with client and consumer support.
Why Join HNS Recovery?
- Explosive Growth : Ride the momentum of a company shaking up an entire industry.
- Family Culture : Big-time opportunity without the corporate red tape.
- Impact from Day One : Your work fuels real-time recoveries and ensures smooth consumer experiences.
- Career Path : Comprehensive training, certification, and advancement opportunities.
What You'll Do
As a Customer Liaison, you will be the vital connection between lenders, consumers, and recovery agents. Your role blends investigative research, consumer-facing communication, and client / vendor coordination.
Investigative & Coordination Duties
Customer & Consumer Support
Administrative & Client Relations
What Makes You a Fit
Compensation & Benefits
5 days paid vacation (after 1 year)
Your Next Move
If you thrive on solving puzzles, helping people, and keeping operations running smoothly, HNS Recovery has a seat waiting for you.
Step into a fast-paced, high-impact role where your work matters every single day.
Apply now and become the voice, the bridge, and the engine behind our mission to reshape collateral recovery.
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Customer Liaison • Plano, TX, United States
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