Learning and Development Coordinator

Job Description

Job Description

Description :

The Learning and Development Coordinator is responsible for analyzing, designing, developing,

implementing, and evaluating organization-wide training programs that support strategic business initiatives to meet performance gaps, build new capabilities, and enhance the member experience. This position concentrates on cultivating and delivering training aligned with departmental and organizational goals while maintaining strict compliance to all training required by law.

RESPONSIBILITIES

The essential functions include, but are not limited to the following :

• Responsible for the overall training program throughout the credit union.
• Conduct ongoing needs assessments and recommend learning solutions.
• Apply instructional design methodology and adult learning theories to create training. Maintain working knowledge of best practices and innovations.
• Develop new-hire orientation program including up-to-date content pertaining to essential HR Policies such as Anti-Sexual Harassment, Code of Conduct & Ethics, and the CBCU Employee Guide.
• Conceptualize and design interactive training solutions to meet objectives and improve employee performance.
• Create courses for multiple delivery methods : in-person, web-based, and eLearning systems including third party vendor recommendations.
• Develop and manage the training plans, timelines, and calendars and coordinate scheduling with all business lines.
• Develop learning aids such as PowerPoint presentations, manuals, operating guides, visual aids and tutorials.
• Responsible for developing and maintaining eLearning user profiles, courses, and rules to ensure regulatory compliance is met.
• Assist with User Access Roles within the core system and other related platforms.
• Analyze, develop and recommend additional training options for low-performing or low-scoring employees including analyzing performance and provide evaluations.
• Develop and work closely with subject matter experts to develop relevant and accurate programs.
• Review course designs with key stakeholders and Senior Management.
• Provide exercises and activities that enhance the learning process and identify testing criteria to assess learner performance.
• Assist with developing Department Procedures ensuring ongoing training as needed.
• Work closely with the IT and Management team to understand system enhancement changes and develop ongoing system training.
• Facilitate courses, seminars, and workshops for all levels of employees using a variety of instructional methods (instructor-led, web-based, virtual, etc.)
• Coach and mentor learners and staff.
• Perform assessments of learner understanding and retention as well as process consistency across all business lines and branches.
• Maintain training materials to ensure accuracy and consistency.
• Recommend budgets to Senior Management relative to the Learning and Development
• Other duties as necessary.

Requirements :

Knowledge / Skills / Experience

Education / Certifications / Licenses

Physical Demands / Conditions Required

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be capable of regular, reliable, and timely attendance.

DIRECT REPORTS / SUPERVISION