Service Transformation Lead

Service Transformation Lead

Lead global service programs that drive innovation, operational excellence, and customer success across regions. This strategic role is perfect for a visionary leader passionate about scaling services through AI adoption, automation, and customer-centric transformation. Your role :

• Lead the strategic planning and execution of complex, multi-region professional and adoption service programs that deliver superior outcomes and align with corporate goals.
• Oversee approval and governance of high-impact global projects, ensuring all financial, operational, and strategic requirements are met to maximize business value.
• Define and implement the long-term vision for the services portfolio, driving innovation, scalability, and competitive differentiation through modernized delivery models.
• Partner cross-functionally with business units, marketing, and sales to design integrated go-to-market strategies that enhance customer experience and market share.
• Mentor and develop a high-performing global team, fostering a culture of accountability, continuous improvement, and innovation.

You're the right fit if : You've acquired 8+ years of experience (with a Bachelor's) or 6+ years of experience (with a Master's) in service delivery, performance management, or program implementation, leading complex global initiatives. Your skills include strategic planning, program and project management, change management, stakeholder engagement, and business acumen; bonus if you bring expertise in AI adoption, continuous improvement, or automation initiatives. You have a Bachelor's or Master's degree in Health Science, Business, Engineering, or a related field. You're an influential, collaborative leader with strong communication skills, able to drive cross-functional alignment, manage executive-level escalations, and lead teams through transformation in a global environment.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together : We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role.

About Philips : We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Philips Transparency Details : The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $137,513 to $220,020. The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $144,750 to $231,600. The pay range for this position in AK, DE, MD, NY, RI, or WA is $151,988 to $243,180. The pay range for this position in CA, CT, DC, MA, or NJ is $162,120 to $259,392. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge / skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information : US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy / childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state, and / or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce.