Guest Services Supervisor

Guest Services Supervisor

As our Guest Services Supervisor, you will oversee the front office activities, including handling routine office work and administrative responsibilities of the resort. You are also responsible for supervising individual guest services team members.

This position may require flexible scheduling availability.

Job Requirements :

• Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
• Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is available at all times
• Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
• Field resort comments, suggestions, and complaints to the General Resort Manager
• Make collection calls for site rental payments as directed
• Submit bad debt files to collections
• Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Refer all sales prospects to the Resort Manager and / or Sales Manager and enters the prospect information in a timely manner

Job Qualifications :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training :

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program : How We Thank You For All You Bring To The Team

Rewarding Benefits Package :

Rewarding Hard Work :

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.