UX / UI Specialist – Digital Service & Customer Experience Job at TalentBridge in

MediabistroStamford, CT, United States

1 day ago

Job type

Full-time

Job description

Overview

Location : Stamford, CT | 4 days onsite, 1 day remote

Schedule : Monday- Friday | Payrate : 40 / hr - 50 / hr

About the Role

We are seeking a UX / UI Specialist with strong experience in customer experience, compliance, and analytics. In this role, you will leverage tools such as Tableau, Jira, and Figma to research customer feedback, analyze complaints, and transform insights into intuitive, user-centered design solutions. You will partner with cross-functional teams to support new product launches, ensure regulatory requirements are met, and recommend enhancements that improve the end-to-end digital experience.

Key Responsibilities

Socialize and support the Digital Service & Customer Experience strategy across internal and external stakeholders.
Assist with integrating new products, services, tools, and regulatory requirements into current operations.
Research and analyze customer complaints and feedback to identify trends, risks, and opportunities for improvement.
Ensure compliance requirements and business rules are documented and applied effectively.
Leverage analytics and design tools (Tableau, Jira, Figma) to recommend data-driven CX / UX enhancements.
Serve as a liaison between business units, design, and technology teams to align goals and deliverables.
Create and maintain documentation that supports customer experience policies and design standards.

Required Qualifications

Experience :

3+ years in UX / UI, customer experience, or business operations analysis.

Background in technology, software, or telecommunications preferred.

Education : Bachelor’s degree in Business Administration, Human-Computer Interaction, Design, or related field (or equivalent experience).

Technical Skills :

Proficiency with Tableau, Jira, and Figma.

Strong knowledge of Microsoft Office Suite (Word, Excel, Visio).

Core Competencies :

Ability to analyze and synthesize complex data into actionable insights.

Strong communication skills with the ability to present ideas clearly to stakeholders.

Experience defining KPIs and measuring UX / CX effectiveness.

Skilled at managing multiple priorities in fast-paced environments.

Balance compliance requirements with user-centered design principles.

#J-18808-Ljbffr

Create a job alert for this search

Customer Experience Specialist • Stamford, CT, United States