Program Supervisor

Program Supervisor

On-site - Division of Recovery Services (DRS) Full time Springfield, Massachusetts, United States

MHA - Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

MHA's Division of Recovery Services (DRS) supports individuals of all ages who are navigating mental health and substance use challenges. Our youth residential programs serve adolescents involved with the Department of Children and Families (DCF) who are working through behavioral health needs in a safe, structured environment. DRS also provides residential and outreach support for adults in recovery or currently living with addiction, many of whom may also experience co-occurring mental health concerns. Through compassionate, trauma-informed care, we help individuals build coping skills, restore stability, and work toward long-term recovery and wellness.

Position Summary

The Program Supervisor provides leadership and direct supervision to staff supporting participants with histories of homelessness, psychiatric diagnoses, trauma, and / or addiction. Promote strengths-based, person-centered recovery through training, modeling, and oversight. Ensure the coordination and quality of services, compliance with agency and regulatory standards, and smooth day-to-day program operations.

Pay Rate : $57,000 annually Open Shift : Monday through Friday 9am-5pm (40h), some flexibility required

Key Responsibilities

• Provide daily supervision, coaching, and performance management to residential staff; promote autonomy and skill development through training, modeling, and reflective supervision.
• Support staff in assisting residents with basic needs, health, and wellness; model person-centered, trauma-informed care to promote growth and independence.
• Ensure clear and effective communication among team members and with external providers (e.g., DMH, hospitals, clinicians, nurses).
• Oversee all program documentation (rehab notes, contact logs, MAPs, IAPs, reports) to ensure accuracy, timeliness, and regulatory compliance.
• Manage staffing operations including scheduling, coverage, attendance, recruitment, and retention in collaboration with Human Resources.
• Respond appropriately to psychiatric and medical emergencies; participate in on-call rotation and complete required incident reporting within timelines.
• Manage program operations including budgets, participant and agency funds, money counts, receipts, and tax-exempt purchasing procedures.
• Support participant development through access to education, healthcare, and community resources; oversee daily living skills, house meetings, psycho-educational groups, MAP procedures, and mandated reporting responsibilities.

Requirements

Valid driver's license, reliable vehicle, acceptable driving record, and sufficient insurance Competency in documentation and electronic health records Certifications in MAP, CPR, and First Aid (or ability to obtain) Minimum of two years of experience working with individuals affected by homelessness, psychiatric diagnoses, trauma, and / or addiction College degree or at least 4 years of progressively responsible related experience Experience in residential or community-based settings preferred Must maintain certification in MAP, CPR, and First Aid Supervisory experience preferred