General Manager

Job Description

Job Description

POSITION SUMMARY : In this role, you are expected to set and achieve the highest standards in all areas of restaurant management, including the employee experience, the customer experience, and financial results. As the top position in the restaurant, the General Manager will oversee training and development of restaurant employees and effectively address the needs of the customers and all employees. The GM assumes complete responsibility for the restaurant (including food and beverage production, food / labor costs, and overall operational functions) and ensures all employees are performing their job responsibilities to Laziza Mediterranean Grill’s standards.

KEY RESPONSIBILITIES :

• Identify, interview, and hire great team members that represent our core values and culture
• Properly train and develop crew and hourly managers
• Foster an environment of mutual respect and teamwork
• Regularly “walk the floor” to identify and correct little problems before they develop into big problems.
• Assist Front of House (FOH) and Back of House (BOH) operations during peak times : run food, assist cashiers, bus tables, control seating, watch ticket times and be prepared to jump on the line to assist as needed.
• Delegate tasks to team and provide follow-up / feedback
• Hold team accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during team meetings; recognize positive contributions
• Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Role model exemplary customer service, and ensure the team provides fast, friendly, and accurate service
• Promptly handle customer issues by doing what’s right for the customer; remain calm, listen to problems in a sympathetic manner, show concern, and never argue with the customer
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Increase comparable sales and deliver budgeted sales each period by implementing sales and customer service programs
• Collaborate with Laziza ownership to control cost of goods, variances, and inventories within the store; make suggestions for menu adjustments
• Work with your Coordinator to ensure appropriate inventory and ordering systems are in place
• Prepare profit and loss statements
• Ensure employee timecards are accurate and approved on a weekly basis
• Oversee employee schedules that maintain financial responsibility and allow for appropriate coverage to provide an exceptional customer experience
• Ensure proper cash handling and deposit procedures are followed
• Coordinate with Social Media Manager on all online and print campaigns

ESSENTIAL CORE VALUES :

Effectively communicate

QUALIFICATIONS / SKILLS :

EDUCATION AND / OR EXPERIENCE :

ESSENTIAL PHYSICAL FUNCTIONS :

UNIFORM :

BENEFITS & PERKS :