Floor Manager

About Mika Coral Gables by Michael White Mika is a refined, modern dining destination created by acclaimed chef Michael White.

Our focus is exceptional hospitality, elevated cuisine, and a vibrant guest experience rooted in warmth, precision, and teamwork.

The Floor Manager plays a key leadership role in maintaining a seamless, memorable dining experience for every guest.

Position Summary The Floor Manager is responsible for supervising daily front-of-house operations, ensuring service excellence, and supporting staff performance.

This role requires hands-on leadership, strong communication skills, and the ability to maintain a high level of hospitality and professionalism in a fast-paced, dynamic environment.

Key Responsibilities Operational Leadership Oversee daily service operations and maintain smooth floor flow throughout shifts.

Ensure all service standards and sequence-of-service steps are consistently executed.

Coordinate with the culinary team to ensure accurate and timely food delivery.

Conduct pre-shift meetings to communicate menu changes, service notes, and daily priorities.

Guest Experience & Hospitality Greet guests, engage with tables, and resolve any service issues promptly and professionally.

Maintain presence on the floor to observe service quality and guest satisfaction.

Uphold the restaurant’s elevated hospitality standards reflective of Michael White’s brand.

Team Management Support onboarding, training, and development of front-of-house staff.

Provide coaching and real-time feedback to improve performance and service technique.

Assist with managing staff schedules, side work, and station assignments.

Quality & Compliance Monitor dining room cleanliness, organization, and ambiance throughout service.

Enforce safety, sanitation, and DOH compliance standards.

Ensure accuracy in POS systems, order entry, and payment handling.

Administrative Duties Assist with inventory management and supply ordering as needed.

Participate in managers’ meetings and contribute to operational planning.

Support hiring processes, performance evaluations, and ongoing staff development initiatives.

Qualifications 2–4 years of leadership experience in upscale or fine-dining restaurants.

Strong understanding of hospitality, service flow, and guest-relations best practices.

Excellent communication, problem-solving, and organizational skills.

Ability to lead by example and cultivate a positive team environment.

Flexible availability, including nights, weekends, and holidays.

Professional appearance and calm demeanor in fast-paced environments.

Physical Requirements Ability to stand and walk for extended periods.

Ability to lift up to 25 lbs as needed.

Why Join Mika Opportunity to work with a world-renowned chef and hospitality team.

Collaborative, growth-focused work environment.

Competitive compensation and benefits package.

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