Technical Service & Support Rep

Job Description

We are seeking a qualified Technical Support Specialist with a foundational knowledge of electricity and manufacturing. The ideal candidate will be responsible for providing exceptional customer support and will be comfortable walking customers through troubleshooting processes.Shift and Compensation

• Pay Range: $ $22 per hour, depending on qualificationsHours: 7:30am-4pm

Job Duties

• - Assist customers by guiding them through troubleshooting steps over the phone or via email.
• - Collaborate with partner companies to coordinate repairs and service requests.
• - Manage the shipping of parts and materials to customers and repair teams.
• - Conduct follow-up calls to ensure customer satisfaction and confirm successful resolution of issues.
• mechanically inclined, speak intelligently and clearly, be able to read wiring diagrams, and be self-motivated
• walking customers and service through trying to fix any issue they are having with the steamer

Background Profile

• Understanding of electrical systems and manufacturing processes.
• - Strong communication and problem-solving skills.
• - Ability to manage multiple tasks efficiently.
• - Previous experience in a technical support or customer service role is a plus.
• - 2-3 years customer service experience
• this company do not currently have insurance.

#Fort Wayne