Client Support Associate

A company is looking for a Client Support Associate, AMS.

Key Responsibilities

Handle customer service inquiries via telephone, email, and case management ticketing system

Collaborate with other departments to resolve customer issues

Troubleshoot the AMS system for clients as needed and advocate for customer improvements

Required Qualifications

Bachelor's degree in a technical field or equivalent experience

1-3+ years of relevant experience in SaaS solution support

Ability to analyze and explain complicated data to clients

Understanding of technology such as MS SQL, HTML, JavaScript, and CSS