Client Account Representative

Job Description

Job Description

Company Description

About Us

At Chats Cloud Cover, we specialize in delivering dynamic, scalable communication solutions tailored to modern businesses. Our mission is to streamline customer engagement through innovative technologies and cloud-based platforms. We are driven by excellence, collaboration, and a passion for transforming the digital experience.

Job Description

Job Description

We are currently seeking a Client Account Representative to join our growing team in Los Angeles. The ideal candidate will serve as the main point of contact for our clients, ensuring their satisfaction while identifying opportunities to expand and optimize their services. This is a client-facing role that requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities

Serve as the primary liaison between clients and internal teams

Manage client accounts and ensure service satisfaction and retention

Identify client needs and propose tailored solutions

Maintain regular communication and build long-term client relationships

Prepare and present performance reports and updates

Assist in onboarding new clients and providing product training when needed

Address and resolve client concerns in a timely and professional manner

Collaborate with internal departments to improve client experience

Qualifications

Qualifications

Bachelor’s degree in Business, Communications, or a related field preferred

1-3 years of experience in account management or customer relations

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Problem-solving mindset with a customer-first attitude

Proficiency with CRM software and Microsoft Office Suite

Ability to work independently and as part of a collaborative team

Additional Information

Benefits

Competitive salary based on experience ($57,000 – $65,000)

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Opportunities for professional development and career growth

Supportive and inclusive work environment

On-site training and mentorship programs