Regional Operations Manager, North

Regional Operations Manager, North Region

At Serve Robotics, we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We're looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Serve Robotics is seeking a highly driven and execution-focused Regional Operations Manager, North Region to lead day-to-day operations across our Northern markets. The preferred candidate for this role would be located in the Chicago metro area. In this role, you will manage a team of 5-8 exempt leaders, oversee market performance, operational safety, own the region's full P&L, and deliver delight to customers who are serviced by our autonomous delivery robots in your region. Your success will directly impact fleet reliability, customer satisfaction, and bottom-line results.

We're looking for a proven leader with strong operational instincts, a bias for action, and the ability to inspire and develop a front-line team while making data-informed decisions in a high-growth, fast-moving environment. This leader will be pivotal in building and executing the operational processes that disrupt the massive last mile delivery industry.

Job Duties

Team Leadership & Development

• Directly manage and coach a team of 5-8 salaried station leaders across multiple sites and regions in a 24 / 7 environment
• Set clear expectations, monitor KPIs, and provide regular feedback to promote accountability, safety, and high performance
• Oversee hiring, onboarding, scheduling, and workforce planning to ensure optimal staffing and morale
• Foster a culture of teamwork, ownership, and continuous improvement

Regional Operations Execution

P&L Ownership & Market Performance

Experience, Qualifications, & Skills

Required Experience, Qualifications, and Skills

Preferred Experience, Qualifications, and Skills

Additional Information