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Business Operations Specialist - Dallas
Business Operations Specialist - DallasHome Care Book • Dallas, TX, US
Business Operations Specialist - Dallas

Business Operations Specialist - Dallas

Home Care Book • Dallas, TX, US
30+ days ago
Job type
  • Full-time
Job description

Business Operations Specialist

Location : Dallas, TX (In-person)

Compensation : $55,000 – $70,000 depending on experience, systems knowledge, and ownership

Company Purpose :

Enhancing lives by providing superior experiences. We believe in providing exceptional service to our clients, caregivers, and team — every time.

Who We’re Looking For

We are seeking a detail-oriented, systems-driven Business Operations Specialist to own and improve our internal operations. This role is ideal for someone who thrives in a fast-paced, mission-driven environment, values structure, and wants to grow professionally in operations.

You’ll work directly with the owner and leadership team to ensure accuracy, efficiency, and execution across our tools, systems, and back-office processes.

Key Responsibilities

Payroll, Invoicing & Compliance

  • Prepare weekly payroll : PTO, mileage, schedule verification and audit data from our systems
  • Assist with bi-weekly invoicing and VA billing cycles
  • Monitor and track license, insurance, and certification compliance

Systems & Reporting

  • Manage CRM updates, referral pipeline, and user roles
  • Maintain and troubleshoot business systems (phone, CRM, email, job boards)
  • Run weekly metrics, dashboard and scorecards for each department
  • Keep the Accountability Chart and org structure up to date
  • Execution & Administrative Support

  • Create and manage checklists, SOPs, and onboarding documents
  • Assist with onboarding / offboarding team members (tech setup, training packets)
  • Manage miscellaneous projects (referral source analysis, caregiver survey reports, ID card ordering, etc.)
  • Help draft or send client / caregiver communication when needed
  • Core Values (and What They Mean to Us)

  • Compassionate – You are self-less and are able to help and serve others.
  • Communicate – You share and receive critical information clearly, concisely and professionally ensuring the right actions are understood.
  • Collaborate – You proactively problem solve with others to deliver superior experiences.
  • Consistent – You always follow and execute the process.
  • Gratitude – You are grateful to be here and have the mindset of "get to" versus "have to".
  • Ideal Candidate Profile

  • 2–5 years experience in operations, admin, or business support
  • Strong working knowledge of tools like Microsoft Office (especially Excel), CRMs, and communication platforms
  • Excellent attention to detail and follow-through
  • Self-starter with a drive to improve processes and reduce inefficiencies
  • Strong organizational, documentation, and execution skills
  • Comfortable navigating multiple systems and adapting as needed
  • Wants to grow with the company over time
  • What This Role Is Not

  • You won’t manage people initially — but your impact will be felt company-wide
  • You won’t just follow a checklist — you’ll be asked to create and refine them
  • To Apply

    Please send your resume and cover letter to ralph@homecarebook.com

    Complete this Culture Index survey as part of your application :

    https : / / go.cultureindex.com / s / 1AB7410000

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    Operation Specialist • Dallas, TX, US

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