Store PUD Courier

POSITION SUMMARY :

Under general supervision, the Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from FedEx Office stores and customer’s place of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier will receive daily route information from a centralized dispatcher. The dispatcher will have the ability to add or remove stops from the route as needed. The PUD Courier may also be asked to perform other duties within a FedEx Office Store, if there is a period of time where they are not assigned any pick-up / delivery activity.

GENERAL DUTIES AND RESPONSIBILITIES :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Responsible for driving the company vehicle to perform pick-up / delivery service for FedEx Office stores and for customers
• Pick-up duties encompass driving to the customer’s place of business (or a FedEx Office store), receiving completed masters for photocopying orders and picking up supplies and inventory items from vendor’s place of business
• Delivery duties include : delivering finished photocopy orders to customers (or a FedEx Office store) and distributing marketing materials as requested
• Receive daily route information from a centralized dispatcher via a company provided phone
• Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines
• Ensuring the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures
• Responsible for maintaining pick-up / delivery logs and vehicle maintenance logs to document duties performed
• Adhere to FedEx Office company and vehicle safety policies and guidelines
• Follow accident procedures and observe traffic laws
• Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service, answering customer questions, problem resolution and polite and caring transactions / interactions
• Responsible for performing additional duties within the store during non-delivery times
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

ESSENTIAL FUNCTIONS :

Preferred Qualifications :

Pay Transparency :

Pay :

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com .

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

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