Customer Support Agent

A company is looking for a Customer Support Agent (PT) to serve as the first point of contact for users.

Key Responsibilities

Act as the first point of contact for customers via email and chat

Handle product-specific inquiries and engage with external stakeholders

Collaborate with all departments to enhance the customer journey

Required Qualifications

2-3 years of experience in a similar role at a fast-paced start-up

Able to work independently and collaboratively within a team

Comfortable speaking to various types of customers

Creative problem solver with a proactive attitude

Self-starter with a mindset suited for a start-up environment