Call Center Specialist

Job Title : Call Center Representative (Onsite)

Location : Rockville, MD

Pay Rate : $25–$27 / hour

Schedule : Full-time, Onsite

Overview :

We are seeking a Customer Service Representative to join our high-performing call center team in Rockville, MD . This role is ideal for candidates who thrive in fast-paced environments, have a clear and professional phone presence, and are passionate about delivering excellent service.

Key Responsibilities :

• Handle high volumes of inbound and outbound calls with professionalism and accuracy
• Provide exceptional customer service and resolve inquiries efficiently
• Maintain detailed and accurate records of customer interactions
• Collaborate with team members to meet performance goals
• Uphold company standards for quality and compliance

Qualifications :

Why Join Us?

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.