E-Learning Web Developer, AppleCare

Summary

Posted : Aug 12, 2024

Role Number : 200559299

The AppleCare Training Multimedia team specializes in crafting and developing web-based interactive media used within E-Learning materials for AppleCare customer support Advisors worldwide.

Our rich portfolio of web-based interactive media includes over 30+ reusable templates for knowledge checks, virtual scenario practice activities, simulations for Apple OS software and internal tools, as well as custom media pieces for outstanding learning needs around new products and specialty topics.

Collaborating closely with instructional designers from various training content development teams within the AppleCare Support Foundations organization, you will work alongside other web developers and creative technologists on our Multimedia team to create new media types and feature improvements that surprise and delight our customers and end-users alike.

The ideal candidate for this role is experienced and passionate in building online learning experiences powered by interactive web-based activities, enjoys taking ownership of the end-to-end design and development process for small but delightful online experiences, and works through ambiguity to seize opportunities for creative innovation that brings value to end-users and the business.

Description

As an E-Learning Web Developer on the Training Multimedia team, you will be encouraged to : - Directly support instructional designers and training content developers on their requests for new interactive media types and feature enhancements - Design and develop media that adheres to Apple accessibility standards (navigable using macOS VoiceOver and keyboard) and internal standards that allow for reusability and localization - Address bugs on existing interactive media and refactor engine code for scalability / maintainability - Review HTML and XML markup within E-Learning modules and interactive media prior to publication - Provide regular status updates to team, partners, and management;

summarize project progress, issues, key points, and required actions

• An online portfolio that showcases concrete examples of web design / development work
• Professional experience or demonstrated passion in web-based interactive media for online learning
• High proficiency and professional experience developing in JavaScript (ES6 proficiency and React required, experience with TypeScript a plus), HTML5, CSS3 (experience with Sass a plus), and XML / JSON
• Professional experience with GitHub and coding standard processes for collaboration
• Knowledge in UX / UI design and web accessibility standard processes through own web design work or close collaboration with design teams
• Familiarity with Adobe Creative Suite apps (Photoshop and / or Illustrator) for web asset creation
• Clear communication skills with teammates, requestors, and multi-functional partners, attention to detail, and dedicated project management skills
• Bachelor's degree with combined 4-6 years of work experience across E-Learning and web development fields

Preferred Qualifications

• Knowledge of adult learning theory and instructional design methodologies
• Work experience in contact center or other support organizations
• Hands-on experience with xAPI and / or Adobe Experience Manager (AEM)
• Deep interest and / or hands-on experience with gamified E-Learning
• Exposure to AI usage in web development projects

Education & Experience

Additional Requirements

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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