Institutional Account Manager II

Institutional Account Manager

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our mission is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

As an Institutional Account Manager, you'll be part of a dynamic, collaborative team of passionate professionals committed to helping Coinbase achieve its mission. In this role, you will act as a subject matter expert on Coinbase's institutional suite of products, delivering world-class service and support to our most valued institutional clients across various segments. By demonstrating diligence, empathy, and a bias for action, you will play a pivotal role in driving the success of the Sales, Trading, and Prime organization while contributing to the growth of the crypto economy.

What you'll be doing :

• Support key institutional client relationships : As an Institutional Account Manager, you will work independently to manage key client relationship needs. Collaborate closely with sales, operations, onboarding, and other institutional teams.
• Address client escalations : Respond to client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution.
• Enhance client experience : Work alongside a dedicated team to deliver a best-in-class experience by supporting partner management, prioritization, and seamless execution across Institutional teams.
• Build product and workflow expertise : Gain foundational knowledge of multi-product client workflows and strategies to ensure institutional clients successfully navigate and utilize Coinbase's product suite.
• Manage client requests : Triage and manage incoming client requests, efficiently prioritize issues, and escalate complex matters to subject matter experts when necessary.
• Contribute to demos and sales support : Participate in prospect and client demo calls to observe and develop product knowledge while assisting sales teams as required.
• Organize client feedback : Act as client voice. Collect and structure client feedback for internal teams such as Operations, Engineering, and Product. Help identify bugs, incidents, and opportunities for product enhancements.

What we look for in you :