Client Care Coordinator -

Job Description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Provide direct services to clients, including engagement, intake, assessment, service plan development, referral, advocacy, therapeutic counseling, reassessment, and exit summaries.
• Manage a case load for a diverse client population.
• Monitor and document client progress toward service plan goals; document all interactions with, or on behalf of, clients.
• Provide group counseling as assigned by the program director.
• Teach parenting classes as required.
• Maintain familiarity with program resources available on- and off-site.
• Coordinate client services with mental health, medical, employment, educational, child care and other social service providers.
• Review and sign off on service plans and psycho-social assessments as assigned.
• Conduct regular home and field visits as required.
• Conduct regular case conferences with clients and service providers as required.
• Assist with special projects as assigned including representing agency at inter-agency events.
• Act as program contact person for inquiries concerning clients.
• Assist with the supervision of paraprofessional staff.
• Supervise all office functions in the supervisor’s absence as assigned.
• Report to and meet with the supervisor on a regular basis.
• Complete program reports.
• Perform additional duties as assigned by manager.

QUALIFICATIONS

PHYSICAL REQUIREMENTS

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.