Customer Service Representative

Customer Service Representative

Irvine, CA (Remote considered for PT time zone candidates only)

Schedule : Standard Office Hours (8 : 00 AM - 5 : 00 PM PT)

Duration : 9-Month Contract

Pay : $20-25 / hr

Our client, a leading medical device company, is seeking experienced Senior Customer Service Representatives to deliver exceptional service to customers with elevated expectations. You will be the first point of contact, owning the customer experience from start to finish while supporting hospitals, purchasing departments, and internal sales teams.

This is a fast-paced call center environment requiring strong communication skills, attention to detail, and the ability to handle high volumes of customer interactions with professionalism and accuracy.

Key Responsibilities

• Manage customer contacts and order details using case management systems with precision
• Place and monitor orders via phone, fax, and email for hospital and sales representative customers
• Process new orders, returns, billing adjustments, inventory reconciliations, and product recalls
• Proactively track, resolve, and escalate orders or cases in alignment with service excellence standards
• Communicate backorders, order status, product availability, and missed deliverables
• Resolve complex issues through root cause analysis with limited supervision
• Prioritize high work volumes from multiple channels (30+ calls and 30-40 emails daily)
• Process consignment conversions and reconciliations systematically
• Perform basic data analysis and generate reports for Sales, Customers, and Consignment Teams
• Complete customer credits following SOX key control documentation guidelines
• Coordinate with Supply Chain Planning and Inventory Teams
• Serve as a Subject Matter Expert (SME) who can coach and train others

Required Qualifications

Preferred Qualifications