Discovery Migration Analyst

Job Title : UCaaS Discovery Migration Analyst

Job Location : Rolling Meadows - Illinois

Job Type : Contract

Job Description :

Strong understanding of RingCentral MVP and Contact Center platforms

Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning

Familiarity with API integrations and enterprise telephony environments

Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentral Contact Center configurations

Document call flows auto attendant's user profiles integrations and API dependencies

Review and complete Business Requirements Documents Letters of Agency and user upload templates

Collaborate with project managers to define migration scope timelines and resource needs

Identify risks and dependencies and propose mitigation strategies

Assist in number porting coordination and user provisioning

Serve as the point of contact for discoveryrelated communications between Assured Partners and AJG

Coordinate with Contact Centre administrators IT support engineers and API owners to ensure readiness

Maintain status reports and discovery logs providing regular updates to project leadership and escalating blockers as needed

Nice to have

Familiarity with cloud hosted platforms and environments

Project coordination or business analyst background

Strong organizational and prioritization skills

Excellent communication and stakeholder management abilities