Consulting Solution Lead

Client Manager

The Client Manager for our Customer Health team ensures that AI-generated customer metrics for all customers meet the same high standard as those crafted by a seasoned client managerdelivering decision-grade quality, not generic output. Your domain expertise must come from firsthand experience owning interventions with complex customers : identifying risks, managing escalations, developing recovery plans, and writing executive-ready summaries that drive internal alignment and action. If you've advised Customer executives on mitigating organizational risk, or walked a customer back from the brink, or single handedly rallied an internal VP to take action for a Customer, this role is for you. You will validate that AI-generated insights meet the rigor required by senior decision-makers through a combination of real-world customer engagement and structured QA reviews. By staying close to actual customers, through targeted account involvement, sampling AI outputs, and overseeing calibration cycles with AI / ML teams; you'll ensure that AI-driven health insights are grounded in real customer behavior and deliver truly actionable recommendations, not just pattern recognition.

Responsibilities

Customer Engagement (40%)

• Engage with Customers to stay sharp and translate real-world lessons into improvements and test the robustness of AI-generated insights against real-world complexity.
• Partner with internal teams (CSMs, ACS, PS, AMO) in Customer engagement to surface patterns and evaluate remediation and outcomes from the customer's perspective.
• To improve quality and reliability of statuses, summaries and tagging assess Customer interactions, risks, remediation plans, and executive narratives in live settings.

QA and Calibration (60%)

Preferred Qualifications include :

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

CA : Hiring Range in CAD from : $76,700 to $167,600 per annum. US : Hiring Range in USD from : $79,100 to $158,200 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3