Customer Service Specialist

Customer Service Specialist

A Customer Service Specialist is responsible for assisting customers with their vehicle repair needs. Their duties include greeting customers, telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections, and processing customer transactions upon completion of their vehicle repairs. Customer Service Specialist answer questions from customers and service providers. They use their expert knowledge to understand the clients' problems and explain their needs to staff for satisfactory service delivery. Customer Service Specialist also schedule appointments, process orders, monitor delivery, and handle customer complaints. Their duties include working with computers and building and maintaining relationships.

Examples of a Customer Service Specialist duties include :

• Interact with customers, listen to their questions and concerns, and provide timely responses.
• Educate clients about the companys products, services, and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns, and resolve customer grievances.
• Record customer details and transactions.
• Serve as a customer relationship manager.
• Serve as a link between customers and different departments in the organization.
• Updating the customer on progress and / or changes along the way.

Customer Service Specialists are the bridge between customers and technicians. To summarize, they greet customers, take the time to understand their needs, and then communicate them to the appropriate technician, but the role is a bit more involved than that.