Well- established full-service commercial / residential air conditioning, appliance, and plumbing service contract company, TOTAL APPLIANCE is currently on a mission to introduce more dedicated and hardworking individuals to our Broward headquarters team.
Total Appliance and A / C Repairs, Inc is an equal employment establishment and we do not discriminate. Currently, we are looking for an Appliance Service & Repair Technician, with experience repairing and servicing household appliances.
We are looking for an experienced technician to add to the team, the daily responsibilities will be repairing appliances of the many contract customers we have. We service many high-end communities in South Florida, need someone to be well-rounded, and experienced to work on high end appliances. Factory Trained technicians are always a plus, we are looking for talent, and are willing to pay for it.
Responsibilities include :
- Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public; establish and maintain collaborative working relationships between coworkers.
- Follow proper procedure when servicing a customer’s home, follow proper paperwork protocol, maintain their trucks (and truck stock), maintain their uniforms, and promote a positive work atmosphere for customers and other employees.
- Strive for improvements in work processes and results to better meet company and customer’s expectations; promote employee recognition programs and ensure employees are informed of all company communications; maintain a safe and respectful work environment for employees.
- Expert traveling Dade and Broward County.
- Hours & Working Conditions (as designated)
Normal Working Hours : Monday through Friday 8AM-5PM
Overtime as required -On call over weekends as required
May work outside, in crawlspaces, closets, and attics
Work with sheet metal and sharp objects -Lifting and physical exertion required
Performance Metrics :
Assignments or calls per day, experience, disposition and teamwork including regards for our organization.Meeting or beating industry time standards for assigned work and following company processes, policies, and procedures.Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performedCallbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS”Complete truck inventory, Truck maintenance, organization, and cleanlinessCompany tool maintenance and conditionProfessional image to always represent the companyCompleting all required trainingSafety orientedDuties and Responsibilities :
Troubleshoot equipment and related job problemsPresent findings and options to customers, providing advise as needed / requestedComplete approved repairs, improvements, or installations within industry standard hours per repair pricing guideClean equipment / work area -Ensure complete customer satisfaction upon completionComplete all paperwork required by managementCollect for work performed if required : documents, payment or signaturesMaintain truck inventory -Keep assigned service vehicle organized and cleanTrack vehicle maintenance and alert management when maintenance is necessaryContact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next callProvide customers with information and pricing on service agreements, accessories, and other comfort improvementsProvide customers with information on new equipment when repairs exceed specified amount and / or existing equipment exceeds 10 years of agePerform equipment installations and / or maintenance work if neededIdentify and suggest opportunities for quality and cost improvementsOther duties as needed