Aviation Maintenance Instructor 2

Overview

We are seeking a full-time Aviation Maintenance Instructor 2 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for teaching the maintenance technicians of today and tomorrow about Garmin Avionics. In this position you will provide customer service, technical support and training to internal and external customers including Garmin dealers, OEMs, fleets, and technicians. This position will also assist in developing content for classroom instruction, seminars, and electronic content and will also lead the development, prioritization, coordination, and implementation of maintenance training programs and department initiatives.

Essential Functions

• Become highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products
• Develop/conduct instructor-led training classes, webinars and seminars to Garmin dealers, OEMs, Aviation Product Support associates, aviation departments across Garmin and other customers in the United States and Internationally
• Provide avionics operations support to Garmin customers via in-person, online, phone, and email
• Develop/update maintenance training courses associated with the explanation of existing products / services for external/internal customers
• Collaborate with Directors, Managers, Supervisors and System Engineers to determine internal/external training needs
• Provide support for OEM training programs involving Garmin avionics
• Teach courses involving highly technical material lasting up to three days
• Act as liaison between customer and associates of other departments within Garmin
• Monitor, document, and report failure trends in Garmin equipment
• Identify/recommend improvements in Garmin products, documentation, and procedures
• Represent Garmin at industry and professional meetings/conferences
• Flexibility to travel domestically and possibly internationally (up to 25% of time or greater)
• Organize and develop training syllabi, testing and evaluation procedures, multimedia visual aids, and other educational materials
• Independently conduct Regional Dealer Training events
• Train/mentor Aviation Training Instructors
• Serve as contact with FAA, EASA, and other regulatory and governmental organizations on aviation training avionic initiatives
• Support Sales at various events answering technical questions and interfacing with dealers, customers, and end-users
• Manage the acquisition and use of video, audio, image, and other assets
• Coordinate and/or assist in executing aviation training responsibilities for high profile training events and tradeshows
• Act as an assistant with Hybrid Courses to include operation and classroom automation and technical systems
• Update/troubleshoot Garmin desktop training kiosks for external customers and internal training purposes
• Act as on-screen talent and subject matter expert for Garmin images, video and audio assets, and eLearning courses
• Review pilot's guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and provide input on improvements
• Provide customer and operational input to other Garmin teams to help improve Customer Experience
• Lead development/organization of low-to-moderately complex web-based content, interactive courseware, multimedia visual aids, and other educational materials
• Plan/develop low-to moderately complex new maintenance programs including training syllabi and other products associated with the introduction of new avionics or services
• Plan/develop projects to meet time and scope/quality objectives
• Provide recommendations to refine and/or expand training programs and products to better support customers and the aviation community, broaden customer reach, and enhance Garmin Aviation efforts
• Benchmark aviation and other industry training content development methods, standards, and practices
• Provide recommendations to refine and/or expand training programs and products to better support customers and the aviation community, broaden customer reach, and enhance Garmin Aviation efforts

Basic Qualifications

• Bachelor's Degree in related field AND a minimum of 1 year relevant experience OR a minimum of 5 years combined relevant education and experience
• Internal candidates must have a minimum of 6 months as an Aviation Maintenance Instructor 1
• Must possess prior avionics line maintenance or installation experience
• Must demonstrate proficiency using a presentation program (Prezi, Power Point, Keynote etc.)
• Must demonstrate a superior customer-oriented attitude
• Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
• Must be positive, detail/team oriented, multi-tasker, and a driven problem solver with proven success in solving difficult problems with the ability to prioritize and work proactively/effectively in a fast paced, deadline-driven environment
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Ability to develop training products that are clear, engaging, technically accurate, and follow a logical sequence
• Ability and product knowledge to blend information on multiple products into a coherent presentation
• Ability to manage and tailor a class with a wide range of Garmin and industry avionics experience
• Comfortable conducting training with audiences varying from one-on-one, to standard classes of 10 - 20 students, and potentially to larger audiences with 300 or more attendees both virtually and in person
• Must demonstrate knowledge of basic electronic theory
• Working knowledge of Microsoft office
• Understand engineering documents such as install manuals and wiring diagrams
• Demonstrated knowledge of Garmin avionics products

Desired Qualifications

• Experience at a Garmin dealer or experience installing or maintaining Garmin avionics
• Customer service experience
• Experience in developing interactive, multimedia training materials
• Knowledge of competitive avionics
• Practical experience in post-secondary or adult education
• Advanced understanding of Power Point
• ASTM/NCATT AET Certification and associated endorsements
• A&P License
• Basic understanding of computer science
• Comfortable using audio visual equipment

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits