Customer Experience Advocate (San Diego)

About Cymbiotika :

At Cymbiotika, we believe that wellness starts with trust. Thats why were committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, youll know exactly whats insideno hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure youre getting the best of nature and innovation in every supplement.

We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple : to help you feel your best, with products you can trust, made with ingredients you feel good about.

With Cymbiotika, youre not just taking a supplementyoure joining a community of people who value wellness, science, and the power of transparency. Were here to empower you on your journey to better health, every step of the way.

We are looking for a motivated and experienced Customer Experience Advocate to join our Cymbiotika team! As a Customer Experience Advocate, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

Role Overview

As a Customer Experience Advocate, you are the voice of the company, specializing in extensive product knowledge, record keeping, and problem solving. Working alongside multiple departments, you will answer customer questions and concerns with confidence and a positive attitude.

Responsibilities :

• Provide customers with order verification, updates regarding shipment, product availability and pricing.
• Work closely with cross-functional departments to enhance customer services and brand awareness.
• Provide analytical and specialized administrative support with general instructions.
• Inform customers about new products and usage.
• Analyze customer feedback on new and existing products, as well as preparing reports.
• Respond to customer queries in a timely and effective manner, via phone, email, or social media.
• Participate in weekly meetings that are structured to aid in the enhancement of professional development.
• Maintain accurate records and document all customer service activities and discussions.

Requirements :

What We Offer :