Manager, Member Service Guide

A company is looking for a Manager, Member Service Guide.

Key Responsibilities

Lead and develop a team of Supervisors and Guides through coaching and mentorship

Oversee day-to-day operations to ensure service goals are met and improve member outcomes

Collaborate with cross-functional teams to enhance the member journey and refine operational processes

Required Qualifications

3+ years of experience leading front-line teams in a customer-focused or healthcare setting

Demonstrated ability to coach and develop leaders and front-line staff

Proven success in driving results through data and continuous improvement

Experience in Medicare Advantage or healthcare operations is preferred

Familiarity with contact center metrics and workforce management tools is a plus