Director of Quality

Director Of Quality

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system reinventing warehouse automation for increased efficiency, speed and flexibility.

The Director Of Quality will lead Symbotic's Quality organization across automation and robotics products, encompassing Quality Engineering, Manufacturing Quality, Supplier Quality, and Installation Quality. This role is responsible for defining quality requirements and ensuring that standards are consistently metfrom supplier components through manufacturing and field deploymentto deliver reliable performance and exceptional customer satisfaction at scale.

The ideal candidate will have extensive experience in automation and robotics, with a proven track record of leadership in operational quality, compliance, and technical excellence. They will collaborate closely with engineering, manufacturing, supply chain, and service teamsboth internally and with external partnersto drive continuous improvement, ensure execution to plan, and achieve flawless customer installations. This role requires frequent travel to supplier, manufacturing, and customer sites, including occasional extended stays based on project needs.

What You'll Do

• Lead product quality engineering efforts to ensure design intent translates into reliable, manufacturable solutions.
• Partner with R&D and Product Engineering to embed quality requirements into new product development.
• Apply advanced quality tools (FMEA, root cause analysis, risk assessments) to identify and mitigate risks early.
• Support Advanced Product Quality Planning (APQP) for new product introductions and production ramps.
• Oversee manufacturing quality across internal operations and external partners, defining and enforcing quality standards for production processes, testing, and validation.
• Monitor yield, process stability, and defect trends; drive corrective and preventive actions to sustain continuous improvement.
• Ensure timely resolution of deviations and manage change control processes effectively.
• Develop and maintain supplier quality programs to ensure consistent delivery of reliable components and materials.
• Audit and monitor supplier performance, qualify new suppliers, support sourcing decisions, and drive improvement initiatives.
• Partner with field service and operations teams to ensure installation quality, safety, and performance standards are met.
• Resolve field issues quickly and capture lessons learned to feed back into engineering and manufacturing for continuous improvement.
• Establish and manage quality metrics across all functions to measure performance and improvement.
• Facilitate cross-functional problem-solving, CAPA activities, and cost-of-quality reduction initiatives.
• Act as a senior escalation point for critical product, supplier, or installation quality issues.
• Foster a culture of quality, accountability, and continuous improvement across all teams.

What You'll Need

Our Environment