Health Information / Customer Service Specialist

Customer Service Specialist

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

We think. We act. We deliver. There is no challenge we can't turn into opportunity.

And our work depends on a Customer Service Specialist joining our team to support the VAERS program (Vaccine Adverse Event Reporting System) VAERS is a national early warning system to detect possible safety problems in U.S.-licensed vaccines. This is a home based position; strong preference to candidates in the MD / DC area; qualified candidates in other locations will be considered.

Responsibilities :

• Support clinical follow up activities by requesting missing case information (information, medical records) via phone, fax, mail, and / or email
• Answer inbound calls and emails addressing requests for general information and material requests. Process materials requests as needed (fax, email, mail)
• Document status of activities on the system received for accuracy and completeness
• Collaborate with other staff working on the case to ensure accuracy and completeness.
• Complete tasks per designated deadlines
• Available to work afternoon-night hours

Requirements :

Preferred Qualifications :

The likely hourly rate for this position is between $18.95 - $24.15. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours : 40

Travel Required : None

Telecommuting Options : Remote

Work Location : USA MD Gaithersburg - 9801 Washingtonian Blvd Suite 200 (MDS073)

Additional Work Locations : Any Location / Remote