Wholesale Accounts Manager

SUMMARY

Mahoney's is a family-owned and operated independent garden center with 7 retail locations in the Greater Boston Area and Cape Cod. For over 60 years, we have taken pride in offering the highest selection of quality plants, yard products, and gardening accessories – with outstanding customer service to match!

We employ customer-driven people that are dedicated to creating a refreshing and helpful shopping experience. For our employees, we offer a fun, fast-paced, and challenging workplace with the opportunity for growth. We are committed to maintaining a work environment that encourages trust, hard work, efficiency, self-motivation, initiative, continuous improvement, and teamwork. We provide an opportunity for personal and professional growth and a great employee discount , as well!

OBJECTIVE

The responsibility of the Wholesale Accounts Manager is to provide excellent customer service to all new and existing Commercial, Wholesale, and large volume retail customers. The focus will be on increasing the commercial sales and wholesale business for the Falmouth location through both process development and the completion of all customer orders in a timely and accurate manner. Process improvement will include the development and implementation of both the wholesale business model and bid process in collaboration with the General Manager as well as the Director of Commercial Accounts and Special Services. Additional business growth to be completed through the development of new commercial account channels, upselling across all product lines as well as working to improve upon and grow current commercial account relationships. As the primary point of contact for commercial and wholesale customers, the need to place orders through the Point-of-Sale system and ensure quotes are accurate including detailing item names, quantities, cost, and availability from the inventory is essential. Additional communication with wholesale customers is needed to send out nursery bids with a quick turnaround. Communication internally with company buyers, and store level management will be required to fill and deliver commercial orders with quality products in an accurate and timely manner.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Develop and implement process improvement across all facets of the commercial and wholesale lines of business in collaboration with the General Manager and the Director of Commercial Accounts & Special Services
• Improve upon regular communication channels with existing commercial customers to grow relationships ensuring all inquires are received and addressed in a timely manner
• Research, develop and implement new commercial segments and channels to increase the total number of commercial accounts and drive the growth of commercial sales for the Falmouth location
• Meet with new and existing commercial customers to develop price quotes including item names, sizes, prices and quantities as well as any installation costs for products as needed
• Ensure that all customer orders are finalized and completed in a timely and accurate manner checking for product quality and quantity
• Develop improvements on how to utilize the POS system to improve the efficiency in building customer quotes and checking item availability
• Develop, implement and execute an improved bid process in order to send out nursery bids to wholesale customers with more efficient turnaround times
• Support dedicated sales associates and team members in the movement and building of inventory in order to complete the order fulfilment process, communicating with PLMs to source required items and ensure item availability
• Coordinate with the operations team to complete the fulfilment of orders through the initiation of item transfers and confirming shipping schedules in a timely and accurate manner
• Assist and survey the physical tagging, pulling and loading of items for commercial orders as needed, ensuring all pulled items meet quality standards and are correctly loaded for delivery
• Communicate and resolve all customer service-related issues for commercial account and wholesale customers in a timely and accurate manner
• Plan and attend regional events as needed to learn new industry trends and new products to develop increased relationships with Commercial and Wholesale clients
• Complete all other tasks as assigned by Management

COMPETENCIES

PREFERRED EDUCATION AND EXPERIENCE

Associate's degree in Horticultural Sciences or related field required and 3+ years of progressive experience in a horticulturally based customer service or retail role required. 2+ years' experience working with a POS system required, ConterPoint preferred. Excellent knowledge of plants and botanical Latin required. Working knowledge of Microsoft Office including Excel, Word and Outlook.

WORK ENVIRONMENT

This job operates in an active retail store environment. This job may be either indoors or outdoors or both.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

This position requires frequent standing, walking, climbing, stooping, kneeling, crouching and / or crawling. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

POSITION TYPE / EXPECTED HOURS OF WORK

Flexible hours. Days and hours of work vary by schedule and season. Must be available to work evenings, weekends, and holidays.

EEO STATEMENT

Mahoney's provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

You will be subject to a background check