IPT Engineer

Job Description

• Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of corporate cellular mobile for end-users. IT / Mobile asset management and logistics. Demonstrates a degree of experience managing vendor / carrier on end-user support.
• Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action.
• Voice service management and end-user support.

Salary : 55,000 - 59,000 / yr. (D.O.E)

Qualifications : Education :

4-year college degree in Telecommunications

Experience, Knowledge and / or Skills :

IPT Support

Admin and maintain corporate cloud voice service (Samsung SCME)

On-site user support

Monthly voice service utilization report

Voice inventory

Non-Corp Internet

ISP / Service management

Coordinate onboarding new circuit from order to install

Coordinate terminating existing circuit

Service ticket open / follow up with ISP

Service usage audit

Service report (usage and RFO)

Network Operation

Collaborate with local network engineering team to provide ongoing support, troubleshooting, testing and maintenance of WAN / LAN

Collaborate with local / remote network engineering team to support network project

Mobile Service

Asset retrieval

General terminated users' asset management & logistics – Mobile & PC assets

General active users' asset upgrade & repair asset management & logistics – Mobile

Utilize Asset Management Database System and update device return status

Send a FOTA push message to the terminated and active users for asset retrieval

Generate weekly / monthly / quarterly asset retrieval status

Generate and distribute corporate communication

Support general users and HRs regarding asset retrieval request status

Communicate with Mobile & IT+ Tier1 and Tier2 teams for users' asset return status update

Generating service report

Perform quarterly asset audits and provide result analysis

Computer Skills :

Computer skills at level to understand and use MS Word, Excel, and PPT

Travel :

35%

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and / or move up to 10 to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

All your information will be kept confidential according to EEO guidelines.

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