Transcon Inbound Agent

Transcon Department Manager

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department. The Transcon Department is responsible for all domestic transportation (air / ground / intermodal) within the Expeditors network. In this position, you will join a team of logistics professionals working collaboratively to support our network and deliver the highest quality of service to our customers.

Ensure efficient, cost effective and timely cargo movement

Consolidate and route shipments based on profitability and customer expectations

Coordinate pickups and deliveries of location shipments

Ensure accurate and timely data entry into our operational system

Follow up on and monitor active shipments for key shipment milestones

Use departmental tools (i.e. workflow / activity reports) to execute on daily responsibilities

Ensure accurate and timely customer and service provider billing

Interact with our customers in coordinating appointments, providing milestone updates and trouble shooting.

Contribute to maintain good relationships with service providers, customers and other Expeditors departments / offices

Meet compliance at all times to regulations internal and external in accordance with government regulations

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

Ensure all customers standard operating procedures are in place and properly documented

Meet KPI standards in accordance with the Company's procedures

Effective manage all communication - timely responses to emails and phone requests (internal and external)

Escalation of problems to Management when necessary

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company's 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Knowledge / Skills : Bachelor's degree

Interpersonal / Communication

Customer Service

Pro-active, strong organizational skills.

Great computer skills

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Expeditors offers excellent benefits :

Paid Vacation, Holiday, Sick Time

Health Plan : Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Hours : 7am - 4pm M-F