T-Mobile Authorized Retailer Sales Associate

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Job overview : Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They build significant connections with customers, uncover their needs, and educate, demonstrate and recommend device and service solutions. This is a learning role in which new associates work with their team and proactively build skills. Successful completion of new employee training is required.

Job Responsibilities

• Build proficiency in serving and selling to customers, delivering a world-class experience and building loyalty by :
• Help customers pick up where they left off in their shopping journey (online, via Customer Care, or in-store).
• Explore individual needs and provide hands-on demonstrations of the latest technology.
• Side-by-side selling to find personalized solutions beyond devices and service plans, including accessories and IoT devices.
• Approach service and sales needs with composure, integrity, and compassion.

Becomes skilled with and uses digital tools in interactions and onboarding to demonstrate :

Establishes relationships with T-Mobile employees across channels to :

The experience you'll bring

What we offer

Requirements

Se prefieren hablantes bilingues de español, pero no se requieren.

Equal opportunity statement : Luna Wireless is an equal opportunity employer and encourages diverse applicants to apply. We support an inclusive workplace for all employees, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ individuals, and parents.

Seniorities and employment type

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