CJIS Certified Product Support Specialist

A company is looking for a Product Support Specialist to join their Customer Experience team.

Key Responsibilities

Serve as a product expert, maintaining deep knowledge of hardware and software offerings

Engage with inbound prospects, qualify their needs, and communicate the company's value proposition

Generate and triage leads in Salesforce, ensuring timely follow-up with Account Executives

Required Qualifications

2+ years in a customer support, sales support, or product specialist role, preferably in a B2B SaaS or hardware / software environment

Demonstrated expertise in technical product offerings and ability to translate features into customer value

Experience handling inbound sales or support calls and qualifying leads

Proficient with Salesforce (or similar CRM) and familiar with support tools like Zendesk, Jira, or Intercom

Analytical mindset; able to spot trends in customer feedback and suggest process improvements