Job Title
Monitor and respond to internal or external customer inquiries regarding invoicing requirements, questions, and issues received in the billing team mailboxes. Support multiple processes, quality checks, and reporting related to the month-end and weekly billings and distribution of invoices. Research and analyze ECC (SAP) and / or usage management system records to resolve product billing, and other operational issues or invoicing data. Prepare billing invoice adjustment requests by researching, validating, and obtaining proper approval. Generate credit / debits for all products and manual orders / contracts upon receipt of approvals. Follows established procedures for reviewing invoice documents created on a daily, weekly, or monthly basis and ensures that all activities are subject to a quality assurance step. Complete quality assurance checks on ECC (SAP) contracts prior to billing. Generate and analyzes ECC (SAP) weekly / monthly reports and provides feedback to the supervisor to assist in ensuring compliance with production schedules and established procedures. Complete service credits as requested by CAS Customer Care through SalesForce.com. Complete action on SalesForce.com cases in the billing team queue. Maintain detailed and up to date documentation on areas of responsibility. Provide support in projects.
Qualifications
Behaviors : Team Player - Works well as a member of a group. Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well.
Motivations : Self-Starter - Inspired to perform without outside help.
Education : Some college of Accounting (required).
Experience : 3 years : see description (required).
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. EEO / Minority / Female / Disabled / Veteran.
Accounting Analyst • Columbus, OH, US