Senior Manager, Operations

Senior Manager, Operations

Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023 the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and retailers. As Gently enters its next phase of growth, we are looking to add a Senior Manager, Operations to our leadership team who can support the successful operational management of our rapid expansion while ensuring excellence in the execution of Gently's ambitious vision.

Tasks

In close partnership with the founding team, oversee and improve the day-to-day operations of the fulfillment center and last mile delivery with Gently's own fleet, ensuring efficient and accurate processing of orders, inventory management and deliveries.

Develop and implement strategies to optimize logistics operations, which would include managing warehouse operations, developing SOPs, and collaborating with warehouse team and drivers.

Define, systematize and continuously monitor performance indicators (KPIs) and operational metrics to drive operational excellence and culture of continuous improvement and achieve agreed upon targets.

Identify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.

Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.

Create presentations, financial models, and data / business intelligence dashboards for management reporting purposes.

Synthesize data insights to provide strategic recommendations across logistics operations and resource planning.

Requirements

Bachelor's degree.

2-5 years experience in consulting, data analytics, project management, or operations role with a demonstrated record of consistently exceptional performance.

Strong preference for candidates with previous logistics or operations experience at a leading logistic player or high growth venture with in-depth knowledge of fulfillment center and last mile delivery operations, inventory management and warehousing.

Flexibility with working schedule as the primary focus of the role is logistics operations which might include attending early / late shifts or drive alongs on routes.

Can-do attitude, roll-up-the-sleeves mindset and entrepreneurial passion to be a key player on the ground floor of a category-defining venture.

Ownership mentality to drive outcomes and attend to issues whenever needed even if outside of office hours.