Operations Associate

About Us :

At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world’s largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need.

Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do.

We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won’t just shape the future of healthcare—you’ll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we’re creating.

If you are not prepared to fully commit to your role and contribute to the goal of creating the world’s largest and highest quality telemedicine company by working in-person four days a week, please refrain from applying.

Join us and help redefine the future of healthcare.

The Role :

We are actively looking for a full-time Operations Associate. Please note that this is a full-time, in-person role based in New York, NY. If you are interested in remote or hybrid opportunities, this position may not be suitable for you.

What You’ll Do :

• Support day-to-day operations across our telehealth platform, including communication with providers, coordinators, and coaches.
• Assist in maintaining and updating tools such as the Zealthy provider and coordinator portal, ZenDesk, and other systems.
• Serve as a first point of contact for inbound operational requests, ensuring they are triaged and addressed efficiently.
• Help maintain and track team performance against key operational metrics and goals.
• Document and update workflows and standard operating procedures to ensure clarity and consistency.
• Partner with pharmacy and clinical operations teams to ensure accurate and timely support for patient care.
• Assist with data entry, reporting, and identifying process inefficiencies.
• Take ownership of assigned tasks and support projects aimed at improving telehealth delivery and operational workflows.
• Collaborate closely with other members of the operations team to execute strategic initiatives.
• Support special projects and cross-functional needs as they arise.

2+ years of relevant experience, ideally at a telehealth or healthcare startup.