IT Support Specialist

Job Summary :

The intent of this job description is to provide a summary of the major duties and responsibilities performed of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The IT Support Specialist is responsible for providing user support to employees located in our Riverside County and Ventura County clinic locations. In addition, they will be responsible for performing regular installations, upgrades and maintenance for our existing hardware and computer systems, as well as executing project-based tasks. This position will report to the IT Manager at Headquarters in

Temecula, CA. Position location is in Ventura, CA.

Essential Job Duties : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be the first point of contact for internal customers over the phone, chat, email or directly.
• Triage support through our Managed Service Provider and assist in resolving all support issues.
• Establish documentation and support procedures for handling support incidents in house.
• Identify, recommend, and implement improvements in process and systems.
• Support Office 365 applications and user management.
• Perform hardware / software installations and upgrades.
• Perform regular maintenance to existing hardware and computer systems.
• Perform project-based tasks and other IT related duties as assigned.

Required education and experience : The requirements listed below are representative of the knowledge, skills, and / or ability required.

Minimum Education (or substitute experience) required :

Minimum Experience Required :

Minimum Knowledge and Skills Required :

Required

Desired

Competencies

Expected Hours of Work -

Workdays : This is a full-time position, and hours of work and days are Monday through Friday, 8 : 00 a.m. to 5 p.m. Able to work flexible hours, including weekends, if needed.

Travel : Travel is primarily local to our Ventura County office locations during the business day, although some out-of-the-area and overnight travel may be expected.

Mon - Fri : Must be available 7 : 00 am - 6 : 00 pm