Customer Service Representative- CSC (LegallyBlind / Visually Impaired candidates encouraged to apply

Job Details Level Entry Job Location Winston-Salem HQ - Winston Salem, NC Position Type Full Time Education Level High School   Salary Range $12.00 - $13.50 Hourly Travel Percentage None Job Shift Day Job Category Customer Service Description

Customer Service Representative- CSC

Position title : Customer Service Representative- CSC

Reports to : Workforce Services Manager

Supervises : N / A

Position summary :

Cleveland Sight Centers Customer Service Representatives assist callers on-behalf of some of Ohios most well-known government agencies including the : Ohio Department of Education, Ohio Secretary of State, Ohio Department of Health, the Ohio Department of Medicaid as well as Tourism Ohio. Everyone is welcome to apply; we make preference for equally qualified applicants who are blind or have low vision.

Duties and responsibilities :

• Provide excellent customer service to customers and partners.
• Handle calls and / or e-mails.
• Assist department in meeting customer service goals and service level agreements.
• Maintain accurate records of customer interactions and service.
• Meet requirements as set by the Government Contract, which may be subject to change.
• Utilize reference materials to assist and resolve any inquiries.
• Maintain the strictest confidentiality and privacy of customer and agency information.
• All other duties as assigned by Manager.

Qualifications

Knowledge and Skills :

Education and work experience :

ISO 5.3 Organizational roles, responsibilities, and authorities : IFB employees have the responsibility and authority to ensure to produce first quality products that meet our customer requirements.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.