Shift LeaderITCO Solutions, Inc. • Westlake Village, California, United States
No longer accepting applications
Shift Leader
ITCO Solutions, Inc. • Westlake Village, California, United States
23 days ago
Job type
- Full-time
Job descriptionWork with department leads to determine staffing needs, provide feedback on productivity and accuracy of work, and provide strategic guidance. Collaborate with Trainers to recognize areas where training is needed and opportunities for skill enhancement or position advancement. In coordination with the Staff Manager, determine staff numbers, ends, replacements, and positions needed for the next shift and the next day. Analyze staffing patterns, historical data, and trends to make informed / proactive decisions regarding staffing levels, overtime, and other labor-related matters. Coordinate the commencement and conclusion of shifts, ensuring a seamless handover between incoming and outgoing teams. Manage the transfer of responsibilities during shift transitions, ensuring effective information exchange. Problem resolution and conflict management ability to address any emergent challenges or conflicts during the shift, spanning interpersonal clashes, technical impediments, or equipment glitches. Quality assurance - monitor the caliber of work produced by team members, guaranteeing alignment with established quality benchmarks. Regularly review productivity, conduct quality evaluations, and apply corrective measures. Act as the focal point of contact for team members and upper management, disseminating pertinent information, updates, and concerns as needed. Foster transparent communication channels to facilitate the smooth flow of information within team. Ensure strict adherence to safety protocols, guidelines, and state laws, maintaining a secure work environment. Prior experience in a leadership or supervisory capacity, preferably within a fast-paced large office. Self-managed with excellent organizational and multitasking skills Proficient in communication and interpersonal skills to effectively oversee a diverse team. Proficiency in problem-solving to effectively manage shift-related challenges. Organizational adeptness for orchestrating workflow and shift coordination. Ability to remain composed under pressure and make swift decisions when necessary. Proficient in MS Suite, Excel, and relevant software tools and systems. High level of attention to detail and accuracy in record-keeping and reporting.
Shift Leader
Onsite at Westlake Village, CA
Contract
The Shift Leader role is crucial for orchestrating and supervising daily operations within a dynamic and fast-paced workspace. This position is responsible for the workflow of the entire processing office to achieve efficient and deadline-driven productivity goals while resolving any potential issues that may arise during the shift. The Shift Leader holds a pivotal responsibility in upholding efficiency, communication, and team morale in a 125+ group environment.
Responsibilities : Workflow Oversight :
- Efficiently allocate resources to match the demands of the workflow.
- Adjust staffing levels when necessary to accommodate fluctuations in workload.
- Identify any hindrances or areas for enhancement in the workflow and execute remedies.
- Clearly communicate daily directions, updates, and goals throughout the shift.
- Monitor work progress and guarantee adherence to established benchmarks and deadlines.
- Track, assess, and report the status of workflow to senior management at the start, mid, and end of shift.
Staff Fulfillment :
Shift Coordination :
Qualifications :
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Shift Leader • Westlake Village, California, United States
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