Jewelry Consultant

Jewelry Consultant - Miami FL

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms : in-person and virtual appointments phones or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment this team creates personalized experiences while sharing the happiest moments of our customers lives. Curious about a day in the life Check out a day in the life of a Jewelry Consultant Here!

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person atour Miami FL showroom location.

What youll do :

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email live chat and phones to attain individual revenue targets providing a luxury customer experience reflective of our high-quality product
• Proactively greet check-in and assist customers in the purchasing process creating a memorable one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups exchanges re-sizing and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests and ensure product security.
• Open and / or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate sharing our mission of creating a more sustainable transparent and compassionate jewelry industry.

What You Have :

What We Offer

At Brilliant Earth were passionate about the employee experience. Thats why we offer an excellent training program and endless opportunities forcareergrowth! In addition we offer competitive compensation anda robustbenefits package including :

How to Apply & What to Expect :

Everyone at Brilliant Earth has a voice we want to hear yours! If you are interested in growing with Brilliant Earth send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

Youll receive an email when weve received your application and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team an online exercise to explore our website and common customer inquiries and a video interview with one of our leaders!

More About Us

At Brilliant Earth our mission is to cultivate a more transparent sustainable compassionate & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration respect and encouragement is fostered by frequent team events cross-departmental meetings and celebrating our wins big and small. As one of the fastest growing e-commerce jewelers in the world were searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth we celebrate each other our successes the lessons along the way and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex race religion color national origin physical or mental disability genetic information marital status age sexual orientation gender identity military service veteran status or any other status protected by Federal State or local laws. We are committed to complying with all Federal State and local laws providing Equal Employment Opportunities and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process please reach out to us at

Required Experience :

Junior IC

Key Skills

Sales Experience,Direct Sales,Hyperion,Financial Services,Financial Concepts,Banking,Oracle EBS,Securities Law,Peoplesoft,Oracle,Financial Management,Workday

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 27