Health Unit Coordinator

Job Overview

The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the first impression guests (patients or visitors) experience during their stay at Martin Luther Care Center - Bloomington and Transitional Care Unit from the welcome and greeting; through the check in and checkout process. During the guests stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including : managing patient charts, coordination of data flow and sharing of general hospital information / directions.

Casual / On-call schedule

Day / Evening shift

Weekends as needed

HUC Job Expectations :

Ensures exceptional patient & guest experience is achieved

Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.

Answers patient intercoms / call light promptly and relays requests in a timely manner.

Answers phones promptly and courteously. Listens to and anticipates the customers needs.

Protects confidentiality of protected health information while working in a highly visible environment.

Orders patient meals per patient procedure daily.

Coordinates activities of unit to support patient care staff.

Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.

Orders and maintains adequate stock of office supplies.

Performs telephone message taking and directs communication in a timely fashion.

Effectively uses communication systems for both routine and emergency transactions.

Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.

Interacts with other health care team members, patients and public in a prompt and courteous manner.

Required

1 year customer service experience

Preferred

High School Diploma or equivalent

2+ years customer service experience

Previous HUC, administrative or hospitality industry experience

Benefit Overview

Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information : http : / / www.ebenezercares.org / employee-benefits

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO / Vet / Disabled : All qualified applicants will receive consideration without regard to any lawfully protected status