Customer Care Professional

A company is looking for a Customer Care Professional III to join their Customer Success team.

Key Responsibilities

Act as the primary owner for customer inquiries and resolve routine and complex problems

Edit and update customer account information and manage account changes

Generate key customer reports to support strategic decision-making and ensure compliance with SLAs

Required Qualifications

2-4 years of experience in a professional Customer Service or Contact Center environment

High competency in computer software packages and experience with CRM applications

Strong reasoning skills with the ability to identify trends and make recommendations

High School Diploma required; a minimum of 2 years of College Education preferred

Exceptional organizational skills and interpersonal strength