Enrollment Case Manager 11 / 10- 11 / 13

Job Description

Job Description

Join a team dedicated to empowering individuals and connecting them with essential services. As an Enrollment Case Manager, you’ll be the trusted guide supporting applicants through the Home and Community-Based Services (HCBS) enrollment journey—right in their communities.

We are seeking a dedicated and detail-oriented Case Manager to join our team in supporting individuals applying for waiver programs. This role involves conducting in-home intake assessments, processing applications, and facilitating eligibility determinations to ensure timely enrollment and access to services.

Compensation :

$20.50 / hr. ($21.50 / hr. for bilingual candidates)

Paid mileage reimbursement

Schedule :

Monday–Friday, 8 : 30 AM–5 : 00 PM

What You’ll Do

Travel throughout your assigned region to meet applicants in their homes -

Conduct 3–4 in-person intake visits daily in applicants’ homes

Process applications through COMPASS and coordinate with eligibility teams to ensure timely and accurate determinations.

• Provide comprehensive case management support from initial referral through program enrollment or case closure.
• Maintain accurate records and track applicant data using Microsoft Excel.
• Utilize Microsoft Word for documentation and Microsoft Teams for internal communication and collaboration.

Qualifications :

Ability to work in various home environments and in a fast-paced setting.

What You’ll Receive

A company-issued laptop, phone, scanner, badge, and laptop bag

Clear performance metrics to support your success

The chance to truly make a difference in people’s lives

What We’re Looking For

Education & Experience Requirements :

Bachelor’s degree including at least 12 credits in sociology, psychology, gerontology, social work, or another behavioral science

OR

A combination of 4 years of relevant experience and education (with 12 college-level credits in social sciences)

Relevant Experience May Include :

Coordinating care or support services

Teaching life skills

Facilitating therapeutic activities or social programs

(Note : Providing hands-on personal care or household tasks does not count toward qualifying experience.)

You’ll Excel If You Have :

4+ years of consistent employment history

Previous experience in case management, social services, or hospitality

Excellent organizational and communication skills

The ability to work independently and manage multiple priorities

Familiarity with local healthcare networks

A commitment to respecting diverse backgrounds and experiences

Please Note :

No time off is permitted during the first 2 weeks of training

Occasional lifting (up to 25 lbs.) may be required