Manager, Customer Setups, Billing & Healthcare Monitoring

About This Job

The main purpose of this role is to oversee billing of corporate customers for services. Additionally, this manager will oversee corporate account and healthcare setups. The role manages a wide range of functions within departments with very little overlap.

Essential Functions

• Communicate job expectations, planning, monitoring, and evaluating employee contributions

• Manage department audits and ensure all SOX controls are being met

• Evaluate monthly expenses, manage department metrics and analyze budget variances

• Communicate customer issues with Operations team and devise ways of improving the customer experience, including resolving problems and complaints

• Responsible for ensuring accurate billing for corporate customers by opening accounts, processing refunds and payments, exception pricing updates, and monthly rate calculations

• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

• Communicate decisions, priorities, and relevant information to team members effectively

• Support budget management, planning and expenditure

• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Strong knowledge business and management principles, including knowledge of best practices

• Strong critical thinking skills with the ability to apply discretion and sound judgement to solve problems efficiently and effectively

• Ability to drive results and balance management of organizational risk and meeting goals of the business

• Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals

• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience required

• 6+ years customer service and bank operations experience required

• 3+ years leadership/supervisory experience required

**Hybrid Schedule: In office 2 days per week***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manager, Customer Setups, Billing & Healthcare Monitoring job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $82,000 to $96,500 annually.