Client Success Manager

• Driving user engagement through meetings with key account users both virtually and in person
• Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
• Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
• Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
• Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
• Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

• 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
• Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
• Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
• Strong organizational and time management skills
• Proficient with a CRM, preferably Salesforce
• You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.