Sports Team Communications Coordinator

Job Description

Job Description

About Traveling Teams Inc. :

Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we’ve specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations.

We’re passionate about what we do – and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service.

Team Communications Coordinator Summary :

We are hiring a Sports Team Communications Coordinator to join our growing customer service team in Southfield, MI. This is a great opportunity for individuals with 1-3+ years of prior customer service, hospitality, event planning, or call center experience. This position entails managing multiple methods of customer service communication (emails, texts, and calls). As a Team Communications Coordinator, individuals serve as a middleman in the flow of communication between internal departments and external stakeholders to facilitate the group hotel room block selection process. This position is responsible for maintaining the company’s brand image and delivering exceptional customer service. In this role, you will work primarily on an independent basis, but may – at times – be expected to collaborate with others internally.

General Duties / Responsibilities :

• Maintain the highest level of communication standards for all assigned events.
• Complete daily follow-ups utilizing internal CRM software and Outlook.
• Handle urgent correspondence and relay pertinent updates / information to internal / external stakeholders.
• Effectively problem-solve and communicate with assigned sports team representatives regarding hotel accommodation preferences.
• Maintain consistent attendance, punctuality, and personal appearance.
• Perform all daily duties as assigned by Supervisor(s).

Required Skills / Abilities :

Education and Experience :

Monday - Friday, 9 a.m. - 5 : 30 p.m. (mandatory, in-office)

40 hours / week