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H&M Sales Advisor
H&M Sales AdvisorH&M • Tampa, FL, US
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H&M Sales Advisor

H&M Sales Advisor

H&M • Tampa, FL, US
16 hours ago
Job type
  • Full-time
Job description

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

  • Customer Sales & Profit : Provide excellent customer service, welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
  • Engage with customers to provide excellent service and share fashion trends, stories and products.
  • Promote and sell products and actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Represent the H&M brand positively during all customer interactions.
  • Support with commercial or operational actions to reach sales targets with the store management team.

Fashion & Trend Awareness

  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
  • Use product & fashion knowledge to share relevant information with customers.

    • Team & Development

  • Retain and share service, fashion and store operations knowledge with colleagues.
  • Follow all procedures, routines and legal requirements in all areas of the store.
  • Give & receive feedback with colleagues to learn, develop & support each other.
  • Participate in onboarding, introduction processes & trainings and courses relevant for your role & future development.

    • Retail Operations / Visual & Commercial Execution

  • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
  • Operate fitting room and checkout areas according to best practice & processes.
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms).
  • Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
  • Ensure good stock levels with replenishment routines on the sales floor.
  • Upkeep & follow best practice for in-store OMNI Services & in-store tech services / tools (Instore Care App, Click & Collect, Smart Store, etc).
  • Support with opening and closing of the store.
  • Follow all H&S guidelines and legal requirements applicable to role and responsibilities.

    • Qualifications — Who You Are

  • As a Sales Advisor, you should be passionate about fashion and in-store offerings.
  • Motivated by giving customers a great experience.
  • Communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
  • Enjoy working in a collaborative and dynamic environment.
  • Have sales experience in a dynamic and collaborative environment relevant to the role.
  • Experience working with customer service in fashion, retail or other service-related industries.

    • Why You'll Love Working at H&M

  • We value diverse backgrounds and strive for an inclusive environment.
  • We are a values-driven organization guided by our seven values.
  • Access to Colleague Resource Groups (CRGs) for community and networking.
  • Inclusive company where you can be yourself at work.
  • Opportunity to join a global talent community with career growth opportunities.
  • Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and community day.
  • Employee discount at H&M, & Other Stories, and COS.

    • Additional Information

  • Job Status : Hourly, Non-Exempt
  • EEOC Code : SLS
  • Compensation : Sales Associates Pay Rate $13.50 per hour
  • This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned by the company at its discretion.
  • H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. The range may be modified in the future and may vary based on candidate qualifications.

    • We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at the provided recuitment support contact.

    Benefits

    We offer attractive benefits with extensive development opportunities. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. Employees are also included in the H&M Incentive Program (HIP. Detailed information is available.

    Inclusion & Diversity

    H&M is part of H&M Group. We are committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in our recruitment process. We encourage a bias-free application process and do not require a cover letter.

    Company Description

    H&M is a fashion brand offering the latest styles and inspiration, with a sustainable approach to fashion & quality at the best price. Learn more about H&M here.

    Store Roles Assessment

    We use automated decision-making for skill-based recruitment in some stores. Your responses will be evaluated by an assessment tool that applies predefined criteria, with human oversight. If you have difficulties with the assessment method, you can request an alternative method of assessment by contacting recruitment support.

    Videos To Watch : https : / / www.youtube.com / watch?v=UYCoVfEW9gU

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